Business Taxis - Frequently Asked Questions
Please read these frequently asked questions before you book.
What happens when I make a reservation?
Once you complete your Business Taxis booking, the details of the booking are sent electronically to the supplier who will make the appropriate arrangements as per your request.
What does the price include?
A one-way price will include a single journey, either from your arrival airport, to your accommodation/destination or from your accommodation/destination to your departure airport. A return booking includes both the arrival and departure transfer from airport to accommodation/destination upon arrival and from accommodation/destination to airport on departure. Unless stated otherwise, individual taxis will accommodate up to four passengers.
How do I collect my transfer upon arrival?
Details of how to collect your transfer upon arrival differ in each destination. Individual instructions will appear on your booking voucher, which is generated automatically and is emailed to you once you complete your booking. If for any reason you cannot find your vehicle upon arrival, then call the number listed on your booking voucher, where our local representatives will be more than happy to assist you.
And on Departure?
The booking procedure will automatically calculate your collection time for your departure flight as the journey time plus 2 hours check in time. You have the option to override this and your return taxi will then collect you from your accommodation/destination at the time you have requested. Business Taxis recommend that you arrive at the airport a minimum of 90 minutes before departure time. Business Taxis accept no responsibility for missed flights due to clients not booking the taxi with enough time to spare. In the event of any flight changes, Business Taxis insist that you reconfirm your return taxi with our local representative, 48 hours before departure. Individual resort contact details will be printed on your booking voucher.
Transfer times?
The times quoted are the standard journey times on a normal day. These times may alter slightly due to traffic volumes or road works which may affect the direct route of the journey. You will be notified if there is any anticipated delay to your journey.
What happens if my outbound flight is delayed?
Your driver will be informed and collect you at the new time.
What if my outbound flight is cancelled?
If your outbound flight is cancelled please call the emergency number for the local overseas office, which you can find on your booking voucher. By advising them of the flight cancellation and any new details of your arrival, they will be able to reschedule your transfer. Please note extra costs may apply should the new arrival time attract night rate charges or there has been an airport change.
What if I'm travelling with a Wheelchair?
If you are travelling with a wheelchair collapsible or non-collapsible please ensure you contact us prior to you booking on 01444 253917 to ensure we can provide the appropriate vehicle.
How much luggage can I take?
Most taxis are able to accommodate a suitcase and piece of hand luggage per person. (Up to 4 passengers per taxi except in some destinations the maximum is 3 passengers - select your required destination for full details of taxi and minibus capacity). If you are travelling with excess luggage for example wheelchairs, golf clubs, or any other out of the ordinary items, it is imperative we are made aware as extra charges may be applicable. Failure to do so will result in additional charges incurred by the passengers locally.
Do I need to tip the driver?
The price paid does not include a tip. As is standard across the globe these days if you feel your destination taxi driver has been friendly and courteous, then a small tip is the norm.
What happens if my travel details change prior to departure?
If your details change prior to departure simply contact us on 01444 253917 or email us at the following address admin@businesstaxis.com and we will amend the details accordingly. You will be responsible for any increase in the transfer price if the new destination is further away from the airport.
What happens if I cancel my travel plans?
You may cancel your booking at any time and cancellation charges may apply. Our cancellation policy can be found on the terms and conditions section of the website.
Insurance?
Business Taxis hold full public liability insurance as do all of the suppliers. We do however recommend that you hold a valid insurance policy for the duration of your trip.
Our Representatives?
Representatives are on hand in each destination we feature. Individual contact details pertaining to the destination you have booked will be printed on your booking voucher.
Last minute bookings?
Our website will allow you to book your chosen transfer up to 48 hours prior to departure. If you require a transfer inside 48 hours please call on 01444 253917 and we will do our best to accommodate your requirements.
What is your policy on drunken/abusive behaviour?
Business Taxis reserves the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to be abusive and could pose a threat to the driver, the vehicle or the other passenger(s).
What is your smoking policy?
Business Taxis operate a complete non smoking policy in all vehicles used.