AIRPORT TO HOTEL (UK) LIMITED trading as Business Taxis

Terms And Conditions

Airport to Hotel (UK) Limited trading as Business Taxis (referred to in the agreement as 'we, us or our') acts as a disclosed agent for third party transport providers (the "Supplier"). The contract for the provision of transport service is between you and the Supplier.

Our registered office is at Suite B, 2nd Floor Moore House, 13 Black Lion Street, Brighton, East Sussex, BN1 1ND and our company number is 4391036. Please read these terms and conditions carefully before making any booking, as they contain important information about your rights and obligations and you will be bound by them.

These booking conditions cover all bookings made through the BusinessTaxis.com website.

1. Introduction

1.1 Please read these terms and conditions carefully before making your booking. By making a booking with us, you agree to be legally bound by these terms and conditions as they may be modified and posted on our web site from time to time. Please also note that as you are contracting directly with the Supplier you may also be bound by their terms and conditions of booking which can be seen below.

1.2 By ordering any services from our websites, you are entering into a contract with the Supplier for the supply of Services and not Business Taxis. You agree to be legally bound by these terms and conditions of use as they apply to your order.

1.3 If you do not wish to be bound by these terms and conditions then regrettably you may not place an order via our website.

2. Ordering

2.1 To place an order you must follow the ordering procedures set out on our order page of our website. All orders must be placed at least 48 hours in advance of your departure.

2.2 We are entitled, on behalf of the Supplier, to refuse any order placed by you. We do not guarantee to successfully allocate a Supplier to every booking request. In the event that we are unable to allocate your booking request to a Supplier, we will send an email to advise you of that fact. An alternative may be offered which may include additional charges. If your order is allocated, we will acknowledge your booking and issue a booking voucher on behalf of the Supplier to the e-mail address you have given us on ordering. Subject to clauses 3.3, 4 and 5, the order will then be fulfilled by the Supplier on the date set out in the booking voucher.

2.3 You confirm that all details you provide to us for the purpose of purchasing the Service from the Supplier will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Service. We reserve the right to obtain validation of your credit or debit card details before providing you with the Service. If validation cannot be obtained and payment is not made, we reserve the right to cancel the booking on behalf of the Supplier concerned who will then not perform the Service.

2.4 For bookings that are allocated to a Supplier, a voucher will be produced. Only one voucher is produced for the entire booking, and also covers any return transfers booked. The voucher contains your journey details, the Supplier's details and your unique voucher number. It is your responsibility to check the details of your booking on the voucher prior to travel and inform us if there are any errors. You must present this to the driver at the start of your journey.

3. Prices and Payment

Special note: Changes to and errors in advertised and confirmed prices and other website details sometimes occur. You must check the price of your chosen transfers at the time of booking.

3.1 Details of the prices for the Service, and the procedures for payment and delivery are displayed on our website. The applicable price of any Service is the price displayed on our website at the date and time of your order. The price of any Service on our website may change before you place an order. We try to ensure that our prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure (see clause 3.2 above). In accepting these terms and conditions once the price of the Service is confirmed, you waive your right to have the Service fare calculated on a taximeter.

3.2 We will inform you if a Service's correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the Service at the correct price. If you cancel the order, you will receive a refund of all monies you have paid.

3.3 Prices quoted are per vehicle - except in the case of shuttle transfers where per person rates are quoted.

3.4 You must pay by credit or debit card at the time of order as set out on the order page of our website. The cards we accept are set out on the order page of our website. Card issuers charge us a handling fee and we will pass this on to you where you make payment using a credit/debit card.

3.5 If you are booking via a Travel Agent, they are acting as a sub-agent on behalf of the Supplier. You do not have a contract with the Supplier for the supply of Services until full payment has been received by the Supplier. The Supplier will not accept any liability in respect of any confirmed Services until full payment has been received by the Supplier. Once we have received the payment from the Travel Agent, we will be able to place your booking with the Supplier.

4. Special Requests

If you have any special requests, please let us know at the time of booking. We will endeavour to pass on all such requests to the Supplier, however we cannot guarantee that they will be met and we will have no liability to you if they are not.

5 Changes and Cancellations by you

Any cancellation or amendment request must be sent to us in writing, by email at admin@businesstaxis.com , and will take effect from the day of receipt. Whilst we will try to assist, we cannot guarantee that any requests for amendments will be met. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Supplier concerned. The Supplier may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 1000f the cost of the transfers and will normally increase closer to the date of departure). In addition we reserve the right to charge an administration fee of £20.00 per person for any amendments to Services or cancellations.

6 Changes and Cancellations by the Supplier

We will inform you as soon as reasonably possible if the Supplier needs to make a significant change to your confirmed Services or to cancel them. We will also use all reasonable efforts to find alternative suitable Services for you at no extra cost , but we will have no further liability to you.

7 Our Responsibility

7.1 We act as a booking agent. As such, we accept no responsibility for the actual provision of services. Our responsibilities are limited to publishing information on our website about the Services the Suppliers supply; passing on reservation information to Suppliers and informing you of any enforced changes to the terms of your booking. We accept no responsibility for any information about the transfers that we pass on to you in good faith. We accept no liability for any illness, injury, death or loss of any kind. Any claim for loss, injury, illness or death should be pursued with the Supplier directly or may be covered under the terms of your insurance. We only accept liability to you for claims which arise solely as a result of our own negligence.

7.2 Descriptions of transfers provided are taken from information provided to us by the Supplier and we do not accept responsibility for any inaccuracies in such information, nor can liability be accepted for changes to facilities which are not communicated to us by the Supplier.

7.3 In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

8 Force Majeure

Force majeure means that neither we nor the Supplier will pay you compensation if we or the Supplier have to cancel or change any Service because of unforeseeable circumstances beyond our or the Supplier's control. These can include, but are not limited to, accidents and related delays, unplanned marches, demonstrations and organised disruption, police operations, unforeseen road hazards, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions or other similar events outside our or the Supplier's control.

9 Your Responsibilities

9.1 It is your responsibility to travel with the booking voucher which lists arrival instructions (which differ at each airport) and all of the relevant local contact numbers in the event of an emergency and local office reconfirmation hours and contact number. This is made clear at the end of the booking process. Neither us, nor the Supplier, will accept any responsibility for any loss of Service or other loss should you not travel with your booking voucher.

9.2 If your flight is diverted, we recommend that you contact our 24 hour helpline as soon as possible as they may be able to assist you in finding alternative transfer arrangements. Please note that neither we nor the supplier will be liable to pay for such alternative arrangements. Subject to their terms and conditions, it is the responsibility of the airline to transport you to your original destination airport.

10 If you have a complaint

10.1 If you encounter a problem with your Service, please inform the Supplier, or call us using the numbers given to you on your booking voucher, and we will immediately endeavour to investigate the matter with the Supplier on your behalf and put things right. Failure to notify us or the Supplier concerned of your complaint at this stage will affect our ability to investigate the matter complained of, and your rights under the contract with the Supplier.

10.2 If you have any service issues upon your return, in relation to services booked through Business Taxis, you should direct them to us via email at customerservices@businesstaxis.com or by post to Suite B, 2nd Floor Moore House, 13 Black Lion Street, Brighton, East Sussex, BN1 1ND. We will liaise with the Supplier and endeavour to resolve all service issues within 28 days of notification.

10.3 Please note that any complaints must be received in writing within 28 days of the return booking date. (If an outbound transfer only - then within 28 days of this date).

11 General

11.1 If you wish to rely on any variations to these terms and conditions, you should ensure that such variations are agreed with us in writing as soon as possible.

11.2 We may transfer or subcontract any or all of our rights and obligations under these terms and conditions at any time.

11.3 We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by the new version. You must check the terms and conditions on the website regularly. The terms governing the purchase of any Service will be the terms in place at the time of your order.

11.4 A person who is not a party to our agreement or the agreement with the Supplier has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of either agreement but this does not affect any right or remedy of another party which exists or is available apart from that Act.

11.5 If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be deleted but all other terms will remain valid.

11.6 Our terms and conditions and your use of our web site are governed by the laws of England and Wales, and in the event of any dispute under our contract, you agree to submit to the exclusive jurisdiction of the English courts.

11.7 Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.

11.8 These terms and conditions, together with the privacy policy, any order form and payment method instructions, if any, replace all other terms and conditions previously applicable to the use of our website and/or sale of the Service on behalf of the Supplier.

Supplier Terms and Conditions

Please read these conditions carefully as they, together with the specific information about your confirmed transfer, form the basis of your contract with the supplier detailed on your confirmation voucher. In these booking conditions references to "you" and "your" and 'passenger(s)' include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred.

Your transfer may be provided by an independent supplier(s). Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you.

Booking and Paying For Your Transfer Arrangements

Your booking is confirmed and a contract between you and us for the transfers in question will exist when the appropriate payment has been made to us. No contract will exist between us until all monies due for your transfer have been received by us in full from our agent.

Prices

We reserve the right to alter any of our advertised or confirmed transfer prices. If our booking agent does not advise you of the correct current price of the transfer that you wish to book at the time your booking is confirmed, we will give you the opportunity to rebook your transfer at the correct price or to cancel your transfer and receive a full refund of all monies paid.

Changes and Cancellations

If you need to amend or cancel your booking details, you should do so by emailing the Business Taxis’ Admin Team, at admin@businesstaxis.com, in line with the terms and conditions stated below.

Cancellations:

If cancelled more than 5 days before booked outbound transfer date and time, there will be no cancellation charges and the value of the booking will be refunded to you in full if already paid.

If cancelled within 5 days of booked outbound transfer date and time (including ‘no show’ bookings), your booking will incur a 100ancellation charge.

The date and time of email receipt will determine any charges that are applicable to your booking.

If you are covered by travel insurance you may be able to recover any cancellation charges.

If for any reason beyond our control, we are unable to provide the transfer booked, we reserve the right to supply alternative transfer arrangements of at least the same standard as the ones originally booked. In the very unlikely event that your transfer arrangements cannot be supplied as booked and we are unable to offer you equivalent alternative arrangements we will refund you all the money paid you have paid to us.

Amendments:

Bookings can be amended at any time prior to the booked outbound transfer date and time, by the Business Taxis’ Admin Team, via email, to admin@businesstaxis.com . An administration fee of £10.00 per amendment will be levied against your booking, should you choose to amend your booking.

If the price of your original booking changes due to product booked, vehicle type, number of vehicles, resort, number of passengers, night rates or seasonal changes, etc., you will be charged the new price with regard to the booking details of the amended booking, plus the administration fee.

For booking amendments, we cannot guarantee that all changes will be possible, due to maters such as availability, but we will always attempt to secure your requirement for you.

Our Responsibility for your Booking

Subject to these booking conditions, your transfer arrangements will be performed using reasonable skill and care. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description which results from: -.

a) act(s) and/or omission(s) of the person(s) affected;

b) the act(s) and/or omission(s) of a third party not connected with the provision of the services contracted for and which were unforeseeable or unavoidable; or

c) unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or

d) an event which either ourselves, our employees, agents or suppliers and subcontractors could not, even with all due care, have foreseen or forestalled.

We limit the amount of compensation we may have to pay you if we are found liable under this clause:

a) loss of and/or damage to any luggage or personal possessions and money,

The maximum amount we will have to pay you is £25 per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.

b) Claims not falling under (a) above or involving injury, illness or death

The maximum amount we will have to pay you is twice the price paid by or on behalf of the person(s) affected in total.

It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

We also have no liability in the following situations:

• where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you.
• where you incur any loss or damage that relates to any business activity.
• where any loss or damage relates to any services which do not form part of our contract with you.

Subject to these booking conditions, we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we could not, even with all due care, foresee or avoid. Such events may include war, threats of war, riots, civil commotion, strikes, disasters, terrorist activities, bad weather, acts of any government or public authority, acts of God and other events outside our control.

We will use all reasonable efforts to ensure that you are collected from your collection point at the time set out in your booking voucher. However, we will not be liable for any loss or costs you suffer or incur through any reasonable or unavoidable delays and it is your responsibility to ensure that you book the taxi to collect you in time. Neither we nor the Supplier, will be responsible for any losses you suffer (including for example any missed flight) due to your failure to allow sufficient time for your journey.

If your outbound flight is delayed, your transfer arrangements will automatically be amended and your taxi will collect you at your revised time of arrival. Please note additional night supplements may be applicable.

If your outbound flight is diverted for any reason, we will use reasonable endeavours to rearrange a taxi to collect you from your original destination airport at the revised landing time. IN SITUATIONS WHERE NOTIFICATION OF THE DIVERSION OF THE FLIGHT IS TOO LATE TO PREVENT THE TAXI DRIVER FROM TRAVELLING TO THE AIRPORT OR FROM WAITING FOR THE FLIGHT TO ARRIVE AT THE ORIGINAL LANDING TIME, YOU MAY HAVE TO BOOK ANOTHER TAXI AND PAY ADDITIONAL CHARGES LOCALLY.

ALL BOOKINGS FOR A SERVICE FROM YOUR RESORT TO THE RELEVANT AIRPORT MUST BE CONFIRMED WITH YOUR LOCAL REPRESENTATIVE AT LEAST 48 HOURS BEFORE YOUR DEPARTURE FROM THE RESORT. IT IS YOUR RESPONSIBILITY TO CONFIRM YOUR BOOKING AND IF YOUR BOOKING IS NOT SO CONFIRMED, WE CANNOT GUARANTEE THAT THE SERVICE WILL BE PROVIDED AND WE WILL NOT BE LIABLE FOR ANY LOSSES OR ADDITIONAL COSTS YOU INCUR.

Complaints

Should you have a complaint with any aspect of your transfer, the complaint must immediately be brought to the attention of our local representative. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us giving your booking reference and all other relevant information. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

Law and Jurisdiction

These terms and conditions are governed by English law and the courts of England and Wales have exclusive jurisdiction over any dispute or claim arising out of it.

Special Requests

Any special requests must be advised to us at the time of booking. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled.

Disabilities and Medical Problems

We are not a specialist disabled transfer company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your transfer, please provide us with full details by submitting them to our booking agent before we confirm your booking so that we can advise as to the suitability of your chosen arrangements if possible.

Please inform us at the time of booking if any of the passengers are wheelchair users. Please also inform us as to whether the wheelchair is collapsible, so that we can ensure that the correct vehicle is booked to meet your needs.

Child Seats

As per the EU directive 2003/20/EC the following applies:

Children must use the correct child seat until they are 135cm tall or age 12 (whichever they reach first). They then must wear an adult seatbelt. It is the driver's responsibility to see that children are restrained correctly. However, there is an exemption for licensed vehicles, which can still carry children even if the correct child seat is not available.

Licensed vehicles are subject to the following rules:-

• Children under three, if in a licensed taxi/vehicle may travel unrestrained in the rear if no child seat is available.
• For children aged three and above, they must use an adult seatbelt, if no child seat is available or taken.

Shuttles

There will be no charge for children under 3 years of age (providing they sit on an adults lap, and do not occupy the front seats of the vehicle).

Children aged 3 years and above always count as a passenger, occupy a seat and must be booked and paid for in full.

Private Transfers

Children under 3 years of age may travel unrestrained (on an adult's lap) in the rear of a vehicle if no child seat is provided. However, this will still count towards the vehicle occupancy.

If customers choose to use or take a child seat, then the child must be included in the total number of passengers travelling, as a seat in the vehicle will be required.

Children aged 3 years and above always count as passengers and occupy a seat, and must use an adult seat belt if no child seat is provided.

NB - If parents choose to use a car seat, we recommend they take their own to ensure safety standards. Upon request at the time of booking, in some resorts, child seats can be pre-booked. Fees may apply.

Behaviour

We reserve the right within our reasonable discretion to terminate the transfer, if you or your party's conduct or behaviour is disruptive in any way and/or affects your safety or that of the driver of the vehicle. Neither we nor any of our suppliers accept liability for any extra costs incurred by you/or your party as a result of us or any of our suppliers doing so.

Passengers are not permitted to take alcoholic drinks onto the vehicles for the purpose of consuming them during the transfer journey. We further reserve the right to refuse carriage to any person who is thought to be under the influence of alcohol or drugs.

Full payment for any damage or losses caused by any passenger must be paid directly to us or other supplier prior to departure from the transfer. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.

We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

Luggage

You may carry with you one standard-sized suitcase or holdall and one piece of hand luggage of a similar size as allowed by airlines. Further luggage may be carried at our discretion but:-

PLEASE NOTE THAT THIS MAY BE SUBJECT TO A FURTHER CHARGE FOR WHICH YOU WILL BE LIABLE AT THE TIME.

Please inform us at the time of booking by telling our booking agent if you wish to travel with excess baggage including, but not limited to, surfboards, bicycles, pet carriers or other oversized items. This is to ensure that our vehicles can accommodate you. Should you fail to notify us at the time of booking, you will be liable to us or our suppliers for any additional costs incurred in the carriage of such items.